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• FREE CLINIC OF SOUTHWEST WASHINGTON MEDICAL OFFICE COORDINATOR
FREE CLINIC OF SOUTHWEST WASHINGTON MEDICAL OFFICE COORDINATOR
The Free Clinic of SW Washington seeks a Medical Office Coordinator with healthcare knowledge, compassion, and commitment to manage our front office operations.
Organizational Overview:
The Free Clinic of SW Washington is a non-profit organization that provides free, compassionate, quality health care to children and adults who are otherwise unable to access such services. Since 1991, the Free Clinic has served more than 95,000 people by providing urgent, walk-in basic health care by caring volunteer physicians/providers. The Clinic maintains several types of health services including medical, dental, vision, immunization, emergency prescription assistance, and specialty care.
Position Summary:
The clinic is a fast-paced work environment that offers numerous challenges including managing patient information and referrals; tracking and evaluating data; training volunteers and other staff members; team collaboration; and implementing methods to optimize workflow. This position is full-time (40 hours per week); hours are variable based on clinic operations. Reports to the Clinic Director.
Key Responsibilities:
• Provides lead role in front office coordination, telephone answering, walk-in reception, and resource referral.
• Manages front office volunteers, externs, and additional personnel in all aspects of job performance including training, supervision, and evaluation.
• Assists at morning and evening clinics as staffing needs require. Substitutes for clinic director in his absence (able to flex work schedule).
• Collates and performs evaluation of patient data for use in clinic reporting.
• Updates resource information as needed.
• Other duties as assigned.
Qualifications:
Required Skills & Experience
• Must be fluent in Spanish (no exceptions).
• Front office medical experience including answering phones, data entry, writing procedures and reports, and understanding office machines.
• Superior customer service skills.
• Understanding of medical terminology and medical office functions.
• Previous experience of overseeing office employees/volunteers.
• Computer knowledge: Microsoft Word, Excel, Patient Databases.
• Ability to work as a team member.
Preferred Skills & Experience
• Medical assistant training or health clinic work experience.
• Ability to multi-task on several different projects.
• Interest in and the ability to understand and relate to low income populations.
• Excellent communication and problem solving skills.
• Understanding and ability to apply principles and rules of confidentiality.
Compensation:
Competitive. Benefits package includes medical and dental insurance, and matching contribution to our retirement plan.
To Apply:
Submit a resume, cover letter, and salary history to Patrick Callahan, Clinic Director, at .(JavaScript must be enabled to view this email address) or a hard copy to: Patrick Callahan; Free Clinic of Southwest Washington; 4100 Plomondon Street; Vancouver, Washington 98664. Only those who best meet the qualifications for the position will be interviewed.
FREE CLINIC OF SW WASHINGTON PROJECT ACCESS PROGRAM MANAGER
This position manages the operations of the Project Access Clark County program which coordinates specialty and hospital care for uninsured individuals in Clark County. The position includes the supervision of operations, program fundraising, reports management, data analysis, budget management, development of marketing materials, physician and hospital volunteer outreach, and participation in the regional Project Access NOW operations group.
Classification: Exempt employee; 20 hours per week (May need to flex up to 40 hours periodically
Salary: Negotiable
Job Relationships: Reports to Executive Director; works in partnership with Free Clinic program managers, Project Access NOW and program committees
Contact/ Apply to: Barbe West, Executive Director .(JavaScript must be enabled to view this email address)
4100 Plomondon St., Vancouver, WA 98661
Application Materials: Cover letter, current resume, writing sample (if available)
Job description is posted on website. [url=http://www.freeclinics.org]http://www.freeclinics.org[/url]
Duties & Responsibilities:
1. Provides overall direction and leadership for PACC staff and programs including hiring, firing reviewing, supervising, and training of staff.
2. Supervises office based volunteers.
3. Staffs and coordinates the PACC Program Advisory Committee in partnership with the Committee chair.
4. Establishes annual PACC goals in conjunction with the PACC Program Advisory Committee and provides quarterly status reports on goals to PACC committee and board of directors.
5. Oversees and coordinates program policy implementation.
6. Develops, compiles and maintains updates to program policies and procedures.
7. Resolves problems related to work flow, patients, volunteers, and other relationships with the program.
8. Recruits and maintains positive working relationships with all volunteer specialists, hospitals and other care providers. Insure annual pledging process meets needs of PACC program.
9. Actively participates in community organizations which impact the work and potential funding of the PACC program. Represents the Free Clinic to the public specifically in areas relating to PACC program.
10. Participates in all levels of financial management including annual budgeting process and financial analysis of monthly reports.
11. Leads and implements efforts to identify and secure future funding sources for PACC program and works with Executive Director to coordinate the grant writing and grant reporting for PACC as well as other fundraising activities for PACC.
12. Represents PACC program on Project Access NOW via the Operations Committee.
13. Assures accurate data collections, analyzes and develops program reports for committees, grant reports, board of directors, administration, etc. Assist in the analysis of the data base that handles patient information and billings.
14. Provides monthly reports to board of directors and PACC advisory committee.
15. Designs, implements and facilitates marketing and PR communication materials for PACC program.
16. Facilitates the problem resolution of patient and clinician issues.
17. Participates as a member of the Free Clinic management team to improve systems and communications across the programs and engage in other clinic-wide activities as defined by the Executive Director.
18. Writes stories, information, etc. for volunteer newsletter, Free Clinic newsletter and Annual Report.
16. Other duties as assigned.
Qualifications
1. Bachelor’s degree in medical office administration, nursing, medical records, social work or related field or equivalent combination of education and experience.
2. Proficient in medical terminology, Microsoft Office, and Excel.
3. At least two years in a program management role and experience working within a community health and/or health care setting.
4. Demonstrated proficiency in report and grant writing and data analysis.
6. Exceptional skills in interpersonal, verbal and written communication, diplomacy and attention to
detail.
7. Ability to work independently and as part of a team(s).
8. Ability to manage volunteers.
9. Availability and willingness to work a flexible schedule to meet needs of the program.
